Refund policy
Return & Refund Policy
At LumiFaith, we want you to feel confident and happy with your purchase. If something isn’t right, we’re here to help.
30-Day Return Policy
You have 30 days from the date you receive your order to request a return.
To be eligible for a return, your item must be:
- In the same condition in which you received it
- Unused and undamaged
- In its original packaging
- Accompanied by proof of purchase
To start a return, contact us at pexilcode@gmail.com. Please include your order number and the reason for your return.
Returns sent without first contacting us may not be accepted.
Damaged or Incorrect Items
Please inspect your order when it arrives. If your LumiFaith frame arrives damaged, defective, or you receive the wrong item, contact us as soon as possible at pexilcode@gmail.com.
Please include your order number and clear photos or videos of the issue so we can review it and provide an appropriate solution.
Refunds
Once we receive and inspect your return, we’ll notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method. Please note that your bank or payment provider may take additional time to process and post the refund.
Cancellations
If you need to cancel or modify your order, contact us at pexilcode@gmail.com as soon as possible.
We cannot guarantee cancellations or changes once an order has already been processed or shipped.
Non-Returnable Items
We cannot accept returns for:
- Items that have been damaged through misuse or improper handling
- Items returned after the 30-day return period
- Items returned without their original packaging or required components
- Gift cards, if applicable
Exchanges
If you receive a defective or incorrect product, contact us at pexilcode@gmail.com so we can evaluate the issue and determine the best solution.
Contact Us
For any questions regarding returns or refunds, please contact:
LumiFaith
Email: pexilcode@gmail.com