Shipping policy

Shipping Policy

At LumiFaith, we carefully process every order to ensure it arrives safely and securely.

Order Processing

Orders are typically processed within 2–4 business days after your purchase is confirmed.

Once your order has been processed and shipped, you will receive a confirmation email with your tracking information when available.

Please note that weekends and holidays are not included in processing times.

Shipping & Delivery

We offer free and insured shipping on all orders.

After processing, estimated delivery typically takes 7–14 business days.

Please keep in mind that delivery times are estimates and may vary due to factors outside our control, such as carrier delays, weather conditions, holidays, customs processing, or unusually high order volumes.

Tracking Your Order

Once your order ships, tracking information will be sent to the email address provided at checkout.

Please allow some time for tracking information to update after receiving your shipping confirmation.

Incorrect Shipping Information

Please make sure your shipping address is complete and accurate before placing your order.

If you notice an error in your shipping information, contact us immediately at pexilcode@gmail.com.

We will do our best to update your information before your order is processed, but we cannot guarantee changes once an order has already been shipped.

Delayed Orders

Occasionally, an order may experience unexpected delays while in transit.

If your order has not arrived within the expected delivery window, please check your tracking information first. If you still need assistance, contact us at pexilcode@gmail.com with your order number.

Lost or Damaged Packages

If your package appears to be lost in transit or arrives damaged, please contact us at pexilcode@gmail.com as soon as possible.

Include your order number and, for damaged orders, clear photos of the package and product so we can review the situation and assist you.

Multiple Packages

In some cases, items from the same order may be shipped separately. If this happens, you may receive multiple tracking numbers and packages at different times.

International Orders

International shipments may be subject to customs procedures, import duties, taxes, or other fees depending on the destination country.

Unless otherwise stated at checkout, any applicable customs duties or import fees are the responsibility of the customer.

Contact Us

If you have any questions about shipping or your order, please contact us:

LumiFaith
Email: pexilcode@gmail.com